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Jobs at The Guarantee Company of North America

Network Technician

Location: Montreal, Quebec, Canada

Department: Technicien - Support informatique Niveau 1

Type: Full Time

Min. Experience: Entry Level

The successful candidate will provide IT Tier 1 support and will be responsible for user’s hardware and software technical support. Responsibilities include daily Tier 1 assistance to local and remote users, workstation setup & maintenance, software and hardware system administration including security, trouble shooting, new user setup, hardware and software upgrades and one-on-one end user training.

Qualifications:                   

  • Post-secondary education in IT related field/discipline;
  • Technical certification or practical experience with Microsoft products including Active Directory, Windows 7, 8 & 10 Operating systems (Workstation) and MS Office (2013/2016);
  • Windows server experience – 2008 R2, 2012 R2;
  • TCP/IP, DNS, DHCP understanding and basic network troubleshooting, Citrix;
  • Onboarding of new staff – setup access and computer;
  • Self-starter, with the ability to perform effectively with minimal supervision;
  • Ability to manage multiple priorities in parallel;
  • Ability to work with company internal helpdesk system to resolve user requests within set Service Level Agreement (SLA);
  • Strong trouble shooting skills – Hardware (Laptop, desktop, printers) and software;
  • Positive attitude when providing support to users;
  • Strong personal and professional skills;
  • Strong organizational and documentation skills;
  • Good communication skills – English and French;
  • Bilingual (French / English).

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks

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