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Jobs at The Guarantee Company of North America

Network Administrator

Location: Woodstock, Ontario, Canada

Department: IT

Type: Full Time

Min. Experience: Mid Level

Job Summary:   The successful candidate will provide IT Tier 1 support will be responsible for user’s hardware and software technical support. Responsibilities include daily Tier 1 assistance to local and remote users, workstation setup & maintenance, software and hardware system administration including security, trouble shooting, new user setup, hardware and software upgrades and one-on-one end user training.

Qualifications: 

  • Post-secondary education in IT related field/discipline;
  • 2+ years previous experience
  • Technical certification or practical experience with Microsoft products including Active Directory, Windows 7, 8 & 10 Operating systems (Workstation) and MS Office (2013/2016)
  • Windows server experience – 2008 R2, 2012 R2
  • TCP/IP, DNS, DHCP understanding and basic network troubleshooting, Citrix
  • Onboarding of new staff – setup access and computer
  • Self-starter, with the ability to perform effectively with minimal supervision
  • Ability to manage multiple priorities in parallel
  • Ability to work with company internal helpdesk system to resolve user requests within set Service Level Agreement (SLA)
  • IBM Tivoli storage – an asset
  • Strong trouble shooting skills – Hardware (Laptop, desktop, printers) and software
  • Strong personal and professional skills
  • Good communication skills, Bilingual (French / English) – an asset
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